Retail Store Supervisor

• Posted by : Forever 21

 September 18, 2024 - September 18, 2025

• Job category : Sales & Retails

• Salary : 21

         

Job Description

Job Tittle - Retail Store Supervisor 

To apply: Please send all resumes to nha@yminc.ca and include “Retail Sales Supervisor” in the subject line.”

Job Duties: 

Training, Coaching and Development:

· Partner with the District Manager to ensure all necessary training for the position is completed

· Actively participate in their own training by putting into practice what has been learned

· Provide fair, ongoing and effective training and coaching to all employees so that they can successfully execute their jobs, by using all available training resources to maximum benefit

· Regularly assess employee performance using available tools and provide constructive feedback on progress and development

· Hold employees accountable through a fair and consistent performance management process

· Counsel and effectively resolve performance issues through effective coaching and the use of Performance Improvement Plans and Development Plans

· Provide training and ensure compliance with all Company policies (e.g. HR, Administration, Loss Prevention)

· Provide coaching to employees in accordance with the Company’s performance management policies

· Terminate employment when all training and coaching methods have been exhausted and additional termination criteria has been met

· Complete necessary health and safety training and ensure employees meet and adhere to corporate health and safety policy requirements that contribute to a safe work place

Hiring and Succession Planning:

· React with a sense of urgency to recruitment needs while utilizing all tools available

· Conduct interviews and extend offers of employment, providing new hire criteria is met

· Conduct pre-employment checks on potential hires (e.g. reference checks, credit and criminal checks)

· Ensure the store is well staffed with skilled and experienced employees who meet Company expectations

· Commit to retaining the best talent by creating an environment where, fair and just management is practiced and employees feel valued and respected

· Ensure a consistent and strategic commitment to succession planning

· Be committed to internal promotion and employee career pathing

Customer Service Excellence:

· Ensure all employees are committed to providing exceptional customer service, with the support of current customer service tools

· Ensure all customers have a memorable and enjoyable shopping experience at all times, by providing friendly and knowledgeable service, including product benefits and features

· Ensure the store is neat, clean and organized (NCO) at all times, including the stockroom/backroom and washrooms

· Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the customer

· Project professionalism and Company image by adhering to Company dress code policies

Time Management:

· Effectively utilize time management skills to meet Company objectives, within set timelines

· Ensure optimal scheduling is being achieved

· Assign and distribute duties to employees

· Review and authorize requested time off

· Review and authorize employee availability changes

Sales and Wage Cost:

· Ensure store meets sales and wage cost objectives, utilizing available resources to maximize business opportunities and respond strategically and promptly to fluctuations in the business

· Ensure strategic and successful inventory management, including the prompt completion of markdowns

Visual Merchandising:

· Ensure visual merchandising and marketing directions are implemented as per visual directives, within required timeframes

· Participate in execution of visual launches

· Ensure effective maintenance of Company visual merchandising standards

· Provide guidance to the visual team in terms of visual execution

· Maintain a solid understanding of colours, fabrics, trends and designs, including an ability to maximize fashion knowledge

Loss Prevention:

· Assist in loss prevention training for all employees

· Ensure loss prevention policies and practices are adhered to, in order to achieve shrink target

· Conduct employee bag checks before and after an employee’s shift

· Notify the District Loss Prevention Manager of any loss prevention related concerns

Education and Experience 

• High school completion is preferred
• At least one year of experience in retail management is required
• Proficient with technology including POS system, and HRIS systems such as Dayforce

Personal suitability

• Client focus
• Flexibility
• Organized
• Reliability
• Team player
• Initiative

Benefits

• Eligible for discretionary bonuses/increases in salary
• Eligible for company health benefits
• Dental benefits
• Employee discounts

Schedule:

• 8-hour shift

Note:

- Anyone who is a Canadian Citizen or Permanent resident can apply for this job. Please do not apply if you do not have valid work permit authorization to work in Canada.

- This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Seniors, Veterans, Visible minorities, Youth.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Work Location: In person