Systems technical support analyst
July 24, 2024 - August 23, 2024
- Job category : IT & Web Design
- Salary : CAD $ 66,000 to 68,000 annually (To be negotiated) / 40 hours per Week
Job Description
JOB DESCRIPTION
Job details
Location: Markham L6C 1T6 (Remote work available)
Salary: CAD $ 66,000 to 68,000 annually (To be negotiated) / 40 hours per Week
Terms of Employment: Permanent Full time
Shift: Morning, Evening, Weekend
Start date: Starts as soon as possible
Benefits: Health benefits, financial benefits, other benefits as listed
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
Experience an asset
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
How to apply
By email
workopportunityca@gmail.com
This job posting includes screening questions. Please answer the following questions when applying:
Are you currently legally able to work in Canada?