Job Details

Customer service representative supervisor

  • Posted by : SURE LOAN FOR YOU CORP.

 June 29, 2024 - December 30, 2024

  • Job category : Customer Service
  • Salary : $34.25 per hour for 35 hours per week


         

Job Description

Location: Brampton, ON L6T 5H9

Salary: $34.25 per hour for 35 hours per week

Number of vacancies: 1

Overtime: 1.5 times of gross pay after completion of 44 hours

Vacation Pay: 4% on every pay period

Job Type: Permanent employment 

Job Responsibilities:

  • Work directly with sales and management to create a customized customer service plan
  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of customer service operation.
  • Investigating and solving customer service complaints.
  • Assisting with development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Gather information, make recommendations, and propose solutions to customer complaints
  • Planning and implementing effective customer service strategies 
  • Preparing monthly and annual team targets
  • Keeping up-to-date with the company’s new products and other offerings  
  • Hiring new customer service employees
  • Training customer service staff

Eligibility Requirements:

  • College/CEGEP in Business Administration, Business Management, or a related field
  • 2-3 years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role 
  • Excellent written and oral communication skills 
  • Knowledge of customer service practices and guidelines 
  • Good computer skills 
  • Strong leadership, communication, and conflict resolution skills
  • Outstanding training skills
  • Strong understanding of sales, customer service, and client relations best practices 

Send your resume to : sureloancorp@outlook.com

 

Job Id : JFC-276076
Vacancy : 1
Website :
Location : Brampton - ON, Ontario, CANADA