Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Provide customer service

Additional information

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Combination of sitting, standing, walking

Personal suitability

• Flexibility
• Reliability
• Team player
• Time management